General conditions of sale
Conditions générales de vente
Preamble
These general conditions of sale, hereinafter referred to as "conditions", are concluded between
Firstly,
The CHATEAU CHATAIN Civil Society, 1 locality "Chatain" 33500 LALANDE of POMEROL,
Hereinafter referred to as "CHATEAU CHATEIN"
And on the other hand,
Individuals, individuals or not, wishing to make a purchase via the online sales site: https://www.chateau-chatain.com, referred to as the "customer" or "customers".
Subject
These general conditions of sale, hereinafter referred to as "conditions", are concluded between
Firstly,
The CHATEAU CHATAIN Civil Society, 1 locality "Chatain" 33500 LALANDE of POMEROL,
Hereinafter referred to as "CHATEAU CHATAIN"
And on the other hand,
Individuals, individuals or not, wishing to make a purchase via the online sales site: https://www.chateau-chatain.com, referred to as the "customer" or "customers".
The order
Placing the order
The various ordering methods are: https://www.chateau-chatain.com, postal mail, e-mail, fax or telephone.
The customer agrees to provide the following information when placing the order
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Customer identification: Last name, first name, address, phone number, e-mail.
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Designation of the requested products
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Quantities ordered
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Specific information about the delivery (provide the case where the address would be different from the billing address)
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Payment method chosen.
Formalized order
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Signature of the customer by "click" validation and sending by our company a confirmation message. This award constitutes an irrevocable commitment of the customer, except for the withdrawal period. The products ordered will be delivered within the limits of available stocks. If a wine was out of stock we would suggest a different vintage.
Regulation
The legal conditions of exercise of the on-line purchase are governed by articles 1124 and 488 of the Civil Code.
Acceptance of conditions by the client
The fact for the customer to check the box "I have read the general conditions of sale and I accept" before confirming his order automatically entails the express acceptance by it and without restriction or reservation of these Terms and Conditions. Sale.
Product presentation and definition of products
This article refers to Article L 111-1 of the Consumer Code.
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We made every effort to present our products on our site, in particular the quality of the photos presented.
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Each product is best defined by descriptive data sheets that the customer agrees to consult before any purchase.
Refusal of an order
We reserve the right not to insure an order (out of stock) and we will notify you by email or phone of this case.
Date of the order
Date of order The formal date of the order and the date of validation by click of the customer in case of payment by credit card on line.
Deadlines for the payment by bank transfert or check
Deferred payment by check or transfer must be made within 15 days otherwise the order will be canceled.
Price
Our prices are in Euros, including VAT, plus postage.
The VAT applicable to the products will be the one in force on the day of the order.
We reserve the right to change prices at any time based on sales, promotions or prices from our suppliers.
Or because of possible typographical errors that you could make in the display of these prices.
Shipping
The transport costs are in supplements and variable according to the quantity ordered. The amount of shipping costs appears when you are in order entry.
Registration / order confirmation
Your order is final as soon as you receive a confirmation email from us.
Payment of the order
Secure payment with Visa/Mastercard/Paypal
The different means of payment at your disposal are :
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Online payment by secure bank card with SSL by "indicate the payment solution"
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By cheque
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By transfert
In case of possible delay of payment (refusal of credit card, cashing of check ...) it is up to the customer to pay by any other appropriate means, otherwise the order will be canceled.
The customer will own the goods ordered from the date of total payment of the order.
Delivery of the order
Delivery time
We expect a delivery in about ten days.
But we disclaim any liability for any incident relating to our delivery provider.
Items needed for delivery
It is up to the customer to clearly specify the delivery address of the products ordered and shipped, and a phone number where he will be reachable at any time for the proper execution of the delivery.
We do not assume any responsibility for product damage, loss or breakage. The customer must check the good condition of the products received. In case of dispute the customer must make reservations on the delivery note presented by the carrier. And in case of breakage refuse the goods because the bottles of unbroken wines may have stained labels.
Force majeure
Cases of force majeure: strike or natural disasters, may hinder the successful completion of an order and / or delivery and automatically suspend execution after a certain period.
These cases are in addition to those usually used for French case law.
Complaint for non-compliance
The customer can make a claim within a maximum of 15 days after receipt of the goods in case of :
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Non conformity of the product with the order
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An error on the product sent
Right to retract
Article L121-16 of the Consumer Code: The customer has a withdrawal period of 14 working days from the day of receipt of his order.
Guarantees
Article 1641 and following of the Civil Code: guarantee against hidden defects.
Electronic signature, data protection
The electronic signature is materialized by the click of validation.
Article 34 of the law "Informatique et Libertés" of 6 January 1978.
Intellectual property
We have the intellectual property of our site in terms of its presentation, its content including images.
Partial or total reproduction of the site is strictly prohibited without our consent
Different anf french laws
If litigation and absence of amicable agreement, the competent court will be that of Libourne and are the French laws which will be applied systematically.
These general conditions of sale apply to all the products that we sell on our website www.chateau-chatain.com and this for a period renewable by tacit agreement.